Mystery Shopping
Mystery Shopping
Collect retail insights from your stores and see how customers experience your brand, staff and services through the eyes of the consumer.
Join leading brands who use Chirp for mystery shopping
Create
Design a task for your ideal customer journey
Our survey builder lets you create questions that match the customer journey you’d like a mystery shopper give feedback on.
Define
Define the mystery shopper profile
Instantly recruit mystery shoppers for your project that match your target market demographics and interests.
- Standard Demographic profiling
- advanced Interest & Lifestyle filters
Collect
Our mystery shoppers visit your stores
We send push notifications to consumers in our panel who are nearby and can respond instantly.
Analyse
Monitor your customer experience levels
View the mystery shopper responses with our real-time retail analytics dashboards.
